03 September 2006

Today's laugh

Every get frustrated when you call for tech support? Here's a funny story:

I use a cable modem ISP, one of North America's largest ISPs. During one of their interminable outages, I called to demand what the problem was.

  • Tech Support: "Is your computer on? Is the modem plugged in?"
  • Me: "Yes, it's on and working fine. The modem's plugged in, but it isn't getting anything from your end."
  • Tech Support: "Ok, can you click on the 'Start' button and type 'WINIPCFG'--"
  • Me: "Yes, I know. My IP is listed as 169.XXX.XXX.XXX."

This IP was the one Windows 98 usually gives when it's supposed to have one assigned to it but doesn't get one.

  • Tech Support: "Well, sir, that's the problem."
  • Me: "Yes, I know. I'm getting no IP. I'm not in the network."
  • Tech Support: "No, sir, the problem is that you're using a Mac."

Er....

  • Me: "I'm sorry?"
  • Tech Support: "Sir, your IP is a Mac IP. You're not using a PC."
  • Me: "Uhhh, I am using a PC. It's a Dell with an Intel PII-450 CPU. I'm running Windows 98."
  • Tech Support: "No, sir. Your IP indicates that your computer is a Mac. IPs that start with those numbers are used by Macs."
  • Me: "You know, I don't think it works that way. I'm pretty certain IPs are assigned based on where the computer is in a domain and a subdomain and such. I know all your IPs assigned in this area start with XXX. And I'm quite certain my computer is a PC."
  • Tech Support: "I don't think we use 'domain' here."
  • Me: "Can I speak to a supervisor, please?"
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